Privacy Policy

Lowe Stillages & Cages (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and your rights, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

For the purposes of data protection law, the data controller is Lowe Stillages & Cages, a UK manufacturer based in Uttoxeter, Staffordshire.

Registered office: [registered office address]
Company registration number: [Company registration number]
Email: [email protected]
Telephone: 01889 563 244

2. The personal data we collect

We collect personal data that you provide to us, including:

• Enquiry & quote forms: your name, company name, email address, telephone number and the details of your requirement.
• Orders: your name, contact details, invoice and delivery address, order details and any purchase-order references, once an order is agreed with our team.
• Correspondence: records of your communications with us by email, telephone or web form.
• Technical data: limited information collected automatically by our website, such as cookies and similar technologies (see our Cookie Policy).

No payments are taken on this website. You cannot pay for anything here, so we never collect card details through the site. Orders are agreed with our team and invoiced directly.

3. How we use your data & our lawful bases

We use your personal data for the following purposes and on the following lawful bases:

• To respond to enquiries and prepare quotations — on the basis of taking steps at your request prior to entering a contract, or our legitimate interests in responding to prospective customers.
• To process and fulfil orders, including manufacture, delivery, invoicing and support — on the basis of performance of our contract with you.
• To manage our relationship with you and provide customer service — on the basis of our legitimate interests in operating our business, or performance of a contract.
• To comply with our legal and regulatory obligations, for example keeping accounting and tax records — on the basis of compliance with a legal obligation.
• To send marketing communications, where you have asked us to or where we are otherwise permitted to do so — on the basis of consent or legitimate interests. You can opt out at any time.

4. Who we share your data with

We do not sell your personal data. We share it only where necessary with trusted parties, including:

• couriers and hauliers, to deliver your goods;
• professional and IT service providers, such as our accountants, hosting and software providers, who act on our behalf;
• public authorities and advisers, where we are required to do so by law or to establish, exercise or defend legal claims.

Where a provider processes data on our behalf, they do so under a contract that requires them to keep it secure and to use it only as instructed.

5. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected. Enquiry data is retained for a reasonable period to allow us to respond and follow up. Order, transaction and accounting records are kept for as long as required to meet our legal, tax and warranty obligations, after which they are securely deleted or anonymised.

6. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to keep your information safe.

7. Your rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data in certain circumstances;
• restrict or object to our processing of your data in certain circumstances;
• data portability, in certain circumstances;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk, though we would welcome the chance to address your concerns first.

8. Cookies

Our website uses cookies and similar technologies. For details of the cookies we use and how to control them, please see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Please check back periodically for any changes.

10. Contact us

For any question about this policy or about how we handle your personal data, contact:

Lowe Stillages & Cages
Email: [email protected]
Telephone: 01889 563 244